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Contact

The Carl Wiking Company

The Carl Wiking brand is a registered company in Sweden (Carl Wiking Sweden AB, Org.nr 559012-1884).

If you want to contact us, use the contact form to the right.

Do you have any questions about your order? Send us an email at order@carlwiking.com

Customer Service

Payment, Shipping, Return & Claim
What payment methods do you offer?

If your buying from Sweden you’ll use Klarna Checkout as payment method. You can choose to pay with creditcard (Visa/MasterCard) or through invoice.

If your buying outside of Sweden we offer payment with creditcard (Visa/MasterCard/American Express).

When will my order arrive?

We will ship your order in 1-2 work days. Orders placed during the weekend or on Swedish holidays will be shipped the following work day.

Can I get express shipping or change courier?

At the moment we are not able to offer express shipping or change of courier.

How do I return an item?

We offer free returns within 14 days from when you’ve recieved your order.

If you want to return a product, email info@carlwiking.com and we will send you a return waybill. Place the waybill on the package and leave it at a DHL Service Point.

Once we’ve recieved your return we will make a full refund of your payment.

How do I exchange a bag into another model?

Return the bag and then buy the other model on our website, same as before.

My bag has some quality issues. Can you help?

Sorry to hear this! We absolutely want to help. Email pictures of the fault, proof of purchase to help@carlwiking.com