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Terms & Conditions

GENERAL

The website www.carlwiking.com is executed by the company Carl Wiking Sweden AB registered in Sweden with VAT registration number SE559012188401. We reserve the right to correct any mistake or error printed on this site. Due to the digital format of photographs we can not grant that the pictures reflect the exact nature of the real products.

DELIVERY

We will always try to ship your order the same day from that you have made your order. Usually if you make your order before 11.00 AM GMT+1 we will ship it the same day. Orders placed on weekends and holidays will be shipped the next business day.

DELIVERY TIME

Sweden: 1-3 work days
Europe: 3-5 work days
Rest of the world: 5-10 work days

We use DHL for domestic delivery and UPS for international delivery.

SHIPMENT FEE

We are very proud to offer you Free shipping worldwide.

PAYMENT

Sweden
In Sweden we co-operate with Hygglig Checkout (Marginalen Bank AB). You can choose to pay through invoice (15 day payment term), Visa or Mastercard.

International
You can pay with Visa, Mastercard and American Express. We co-operate with Stripe who provide the card payment service. The transaction of credit card data is encrypted with AES-256. Carl Wiking do not store any credit card data.

RETURN SHIPPING

If you need to return a product, please use contact us at info@carlwiking.com. Use the same bag your order was received in. Stick the return waybill over the old waybill and return the package to the delivery service. Please note that you as a customer are responsible for the goods until they reach us, why it is important you keep the tracking number.

PAYMENT REFUND

In case of a return we will refund your payment. Any payment costs related to the purchase will not be refunded. We will refund the payment to your card as soon as we have recieved the product back and confirmed that it is unused and in its original condition.

TRANSPORT DAMAGES

If a package is damaged at arrival, you should report it immediately at the site. If you have opened the package and detect a damage, please contact us at info@carlwiking.com

PERSONAL DATA

According to Swedish law, we have to ask for your approval to treat your personal data. All the information you give us or that we get when you visit our site will be handled responsibly and safely by Carl Wiking. The information will be used to enable us to fulfill our business responsibilities to you and for marketing purposes. If the personal data is incorrect or irrelevant, you have the right to request that it is corrected or deleted.