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2-year International Warranty

All of our products come with a 2-year International Warranty. All of our products are made using only the best high-quality materials, with emphasis on fine craftsmanship and attention to detail. Although we are confident in the high quality we offer, in case one of our products at any point is damaged or does not live up to the quality you expect we will take the necessary action to ensure a high level of customer service. If you have any questions about your product please don’t hesitate to contact us!

 

What does the Warranty cover?

Bags & Accessories

The warranty covers product defects and damages not caused by normal wear and tear. You can read more about the quality and how to take care of your product here.

 

Watches

The warranty covers product defects and damages not caused by normal wear and tear. The batteries are not included in the warranty. Normally the batteries last for several years, but should you need to change the battery just visit your local watch shop or jeweler. It can be done in a matter of minutes.

You can read more about the quality and how to take care of your watch here.

 

How do I use the Warranty?

You can contact us at help@carlwiking.com with a description of the fault along with a proof of purchase and we will get back to you within 48 hours.

 

My Warranty has ended, can I still submit a claim?

Yes. Even if your warranty has ended quality is very important for us. So in case there are any issues with you product after the warranty time has passed please don’t hesitate to contact us and we will take it from there.